FAQ

What is 4Juliet?

4Juliet offers online telemedicine and a variety of customized treatment plans for women’s health. Committed to providing quality professional care and genuine prescription medication, 4Juliet currently offers authentic Latisse® Kits for eyelash growth.

To begin treatment, each 4Juliet member creates a personal profile and completes a medical questionnaire which is then thoroughly reviewed by one of our affiliated licensed providers for prescription approval.

Why choose 4Juliet?

4Juliet provides you with a quick and easy online medical consultation and a customized treatment plan that is safe and appropriate for you ALL from the comfort of your own home! There is no in-person doctor visit required and your medication always gets delivered straight to your door. Our members also receive complimentary gifts with each shipment! We use only FDA-approved medications and NEVER compound or alter medications to ensure all 4Juliet members receive top quality products from reliable manufacturers.

Where is 4Juliet available?

4Juliet is currently available for anyone in the United States except for residents of AL, AR, GA, HI, ID, KS, LA, ME, MN, MT, NM, OK, RI, SC, WY. Residents of Puerto Rico and Canada are not eligible.

Is telemedicine safe?

As long as you provide the most honest and accurate answers on your medical questionnaire, telemedicine is safe and effective. All 4Juliet affiliated providers are licensed in the appropriate state(s) and comply with all telemedicine state laws. Prescriptions are only written if the provider deems that it is both safe and appropriate for you to initiate treatment.
We provide all our members with drug information to help them understand how to safely take/apply the medication and/or learn about common side effects. In addition, 4Juliet members are provided with a toll-free number on the label of each medication and have direct access to our licensed pharmacists in case there are any questions regarding the medication at any time.

Is a prescription required to use 4Juliet?

Yes, all treatment plans are based on prescription-only medications that require a medical consultation. However, the best part of joining 4Juliet is that you do not need to provide your own prescription! After completing your short medical questionnaire online, a 4Juliet affiliated provider will review your medical responses and, if deemed safe and appropriate, will write a prescription for your preferred medication. To ensure the safety of our members, our 4Juliet affiliated providers require follow-up consultations every so often.

How long will it take for medical responses to be reviewed?

4Juliet affiliated providers typically review your medical questionnaire responses within 48 hours of completing your profile. Please note that during the current COVID-19 pandemic, providers may need to attend to their primary duties which may cause a slight delay. If it has been longer than 3 business days, please email our team at info@4Juliet.com and they will be able to provide you with a status update.

When will my order arrive at my front door?

All orders are shipped via USPS mail and should arrive within 3-7 days of processing. For convenience, tracking information is emailed to 4Juliet members on every order. Orders are shipped Monday through Friday only.

Is personal information kept private?

4Juliet servers are HIPPA compliant ensuring that all medical information is kept private and secure. To protect our members’ privacy all orders are shipped in discreet packaging and never have the 4Juliet name on the outside of the package. Please review our Privacy Policy for further information.

How often are refill orders sent?

Automatic refills are processed every 4 or 10 weeks, depending on your treatment plan.

Can prescriptions be refilled early?

Yes, however for the safety and well-being of our members, refills can only be processed early once every 30 days. Please keep in mind that these are prescription medications and have the potential to cause negative side effects!

To request an early refill, log into your 4Romeo account and select “Renew Now” under ‘Treatment Plans’.

Can 4Juliet automatic refills be stopped?

Yes, automatic refills can be stopped at any time without penalty. To stop your automatic refills, please log into your 4Juliet account and click ‘Suspend’ under "Treatment Plan." You can resume refills at any time by clicking 'Reactivate.'

Is there a way to change or update the payment method on file?

Yes, to change or update the payment method please log into your 4Juliet account and click “Edit” under the “Payment Methods” tab.

Are 4Juliet treatment plans covered by insurance?

No, 4Juliet treatment plans are not covered by insurance. We currently accept VISA, Mastercard, American Express, and Discover.

Can 4Juliet treatment plans be charged to a health savings or flexible spending account?

Because each HSA/FSA is different, we suggest that you contact your HSA/FSA provider for advice on what is covered before trying to purchase 4Juliet products with your card.

Are returns and refunds available?

Prescription-only medications cannot be returned. 4Juliet members are notified via email when their renewal order is being processed and have 24 hours to make any adjustments before it is shipped from the pharmacy. Once shipped, refunds will not be available. Full refunds are also available whenever a 4Juliet affiliated provider deems it is not safe and/or appropriate to approve a treatment plan.

Is there a way to change the shipping or billing address?

Yes, to update your shipping or billing address please log into your 4Juliet account and click ‘Edit’ under 'Address’. If you are changing the shipping address on an order that’s already being processed, please contact us at info@4Juliet.com within 24 hours.

What is Latisse®?

Latisse® (bimatoprost 0.03%) is the only name-brand FDA-approved treatment for growing thicker, longer, darker eyelashes. When used as directed, patients begin seeing results as early as 4 weeks and notice the full effect by week 16.

Does 4Juliet provide authentic Latisse®?

4Juliet orders Latisse® directly from Allergan, the ONLY manufacturer. Each Latisse® kit you receive has a tamper-proof seal and is marked with a lot number and expiration date.

How is Latisse® used?

Latisse® is easy to apply and takes only 1 minute a day! Each kit comes with plenty of sterile applicators to make it effortless and fast to apply. Detailed instructions are provided with every kit.

Remember to take out your contacts before using Latisse®! You can reinsert your contact lenses after 15 minutes.

Does Latisse® need to be applied every day?

During the 16-week growth phase at the beginning of your treatment plan, Latisse® needs to be applied daily. However, missing one or two days occasionally during the growth phase will not damage your progress and you can simply apply your dose when you remember if it is not already time for the next dose. Applying two doses at the same time is not necessary and will not make a difference. During the maintenance phase, Latisse® application can be reduced to 3-4 times per week. People who have naturally fine or wispy lashes may need to apply it more often to keep lashes long, thick, and dark.

How should Latisse® be stored?

Store Latisse® bottles upright with the cap tightly closed at room temperature in a dry place. Do not sure in the bathroom. Latisse® will remain stable for 6 months in temperatures up to 104⁰F and for 12 months in temperatures as low as 42⁰F.

What are the most common side effects?

The most common side effects of Latisse® are reversible and include dry or watery eyes and/or slight swelling, burning, or itching in the eyelid. In the clinical study, fewer than 4% of people using Latisse® experienced these side effects.

What are the side effects that require medical attention?

Although uncommon, it is possible that using Latisse® can cause very dry eyes as well as noticeable irritation, darkening, or reddening of the skin where it is applied. There is a less than 1% chance that the areas near the pupil darken and make the eye appear more brownish.

What are the signs of an allergic reaction?

Signs of an allergic reaction include hives, eye discharge, change in vision, severe redness or swelling, and eye pain. Stop using Latisse® and contact your physician immediately if you experience any of these adverse reactions. Do NOT use Latisse® if you are allergic to bimatoprost, the active ingredient.

Does Latisse® cause eyes to change color?

While Allergan lists darkening of the eyes as a possible side effect of Latisse®, the overall risk of your eye color changing is very, very small. This rare side effect is actually listed because clinical trials of Lumigan® (the version of bimatoprost that is applied directly into the eye for the treatment of glaucoma) showed that 1-2% of patients experienced darkening of the brown areas around the pupils. However, because Latisse® is applied only to the eyelid and not directly into the eyes, it is extremely unlikely that it would affect your iris.